I am a tough customer to please but these guys went out of their way to help and explain every detail prior to purchase and were very careful to ensure every detail.
When the product arrived, the delivery team could not do enough for us. They explained everything and put it together quickly.
The product is very robust and high quality. You can see why it is Canadian with it's massive easily removed insulating cover and brilliant childproof safety locking system. The actual spa will blow you away. It's numerous led lighting effects change the colour and mood from crazy strobe to mellow blue and many in between. There is even a waterfall! Best of all it has pop up illuminated speakers which slowly rise up from the corners and really are a genius touch. Just set your iPod volume level, pop it in the special waterproof dock, decide on a mood colour, jump in and chill out.
Each of the jets is adjustable and most can be shut off or directed where you want, allowing more or less power where you prefer. Hardest part is knowing at some point I have to get out, they even make that easy with a convenient step system.
Thank you Canadian Spa Co this is the best product I have bought in years. Quality product and the best customer service if only all companies were like this!
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Thank you to a very professional company. A very comprehensive demonstration settled our minds 100% on the Toronto Aurora beating all the competition at a very reasonable price, too. Canada Spa proved to be proficient beyond belief and delivered our tub with amazing efficiency. Within a few days we have road tested the spa with several friends and it performed beautifully.
We would highly recommend Canada SPA and the Toronto tub. It is well loaded with features and is exactly what you expect from a highly specialised company. The aftercare and post sales has been excellent and hopefully will set us up for many years of enjoyment. - Mark Day
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Great 5* Experience from start to finish. After initially buying a blow up hot tub (with water jets) and finding that it helped immensely with my shoulder injuries, we decided to invest in a real one after much research - it is definitely a minefield out there; horror stories of broken leaking tubs, bad customer service etc. etc. Well I can honestly say our experience with Canadian Spa was second to none. Even well before purchase, everyone at Canadian spa were so helpful, both by phone and email. Everything I asked was answered in detail including where the parts and tubs are manufactured and noise levels as we did not want to annoy our neighbours. Xavier especially helped me so much in the beginning and provided all the information I could ask for. All this provided confidence that I was dealing with the right company and I am fussy. Now regarding delivery. There was no easy access to the rear garden so after several emails with Tony, sending some pictures, I was told it would need a Hiab to lift the tub over a neighbours garden or my garage.
Initially I was trying to sort a Hiab in my locality, but due to issues sourcing this, Tony went out of his way arranged for their specialist delivery agent, Gary, to deliver the Spa using his Hiab..
On delivery day, it was decided the best way to get the Spa into the garden was over the garage. Again Gary filled me with confidence that he knew exactly what he was doing and slotted the tub easily into the garden and directly into the correct location. Connection was a breeze and Gary explained how everything worked, including the water treatment processes. Due to the initial setup finishing well into the evening and being at work this morning, I am yet to try the new Spa but everything is ready for tonight. I did have time to try the audio with my phone, which sounds great and unexpectedly now seems to come with a USB socket for power and a Bluetooth connection. I suggest anyone purchasing a Toronto Spa or any Spa remembers to buy a complete chemical kit (I purchased the deluxe kit), some filter cleaning solution and a spare set of filters as this will make maintenance much easier. So, many thanks to Xavier, Tony, Adam, and Gary, and anyone else I missed who took my phone calls from Canadian Spa. Great service and a great product!
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